Be clear.

Use regular, simple words.


Describe your problem, one issue at a time.

  • What happened?
  • How did what happened affect you?


Describe the result you want.

  • What will solve the problem for you?


Include steps you have already taken to address the issue.

  • Did you report to someone?
  • Did you file a written complaint?



Include dates.

  • When did it happen?
  • What time of day did it happen?


Include names.

  • What is the name of a person you told?
  • What is the name of a person who saw what happened?
  • If you do not know names, try to describe the person(s) in as much detail as possible.


Remember:  Describe one issue at a time.

Young girl smiling