People who have developmental disabilities (DD) and are receiving services from the state are eligible for services from the DD Ombuds. Individuals with DD, staff or providers, family members, guardians, or other interested individuals may make a complaint.
Yes. The DD Ombuds keeps confidential the identity of those who make a complaint.
The DD Ombuds reviews each complaint to determine next steps. The DD Ombuds will review, but may not investigate, every complaint. If the DD Ombuds determines that it needs more information, someone from the DD Ombuds will follow up with you if you have provided sufficient contact information.
Online: Use the complaint form to make a complaint. If you need assistance or an accommodation to complete the online complaint form, please call the complaint line toll-free at 1-833-727-8900.
Phone: Call the complaint line toll-free at 1-833-727-8900.
In-person: Make a complaint with a DD Ombuds during a monitoring visit. The DD Ombuds conducts monitoring of services across the state.
To suggest the DD Ombuds monitor a particular facility, program or residence, you may 1) complete the online complaint form; 2) call the complaint line and request a monitoring visit; or 3) make a complaint in-person to a DD Ombuds during a monitoring or on-site visit.
The DD Ombuds is not an emergency service. If you are experiencing an emergency and need immediate assistance, call 9-1-1.
To report suspected abuse, neglect, abandonment, or financial exploitation of a child or vulnerable adult, call 1-866-363-4276 (1-866-ENDHARM). Or you may report online.
The DD Ombuds reviews complaints on behalf of people with developmental disabilities who receive state services. Complaints may relate to abuse, neglect, exploitation, or the quality of, or access to services. The DD Ombuds provides general rights information for those who use DD services. DD Ombuds services include:
